Terms & Conditions

Description of JENIKA Services

On JENIKA website, we provide members with access to sales of JENIKA PRODUCTS.

License and Website

Access JENIKA grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose an unreasonable or disproportionately large load; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by JENIKA to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by JENIKA.

Pricing Information

We provide you with the best prices possible on products you buy from JENIKA. Prices and availability are subject to change without notice. While JENIKA strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, JENIKA may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. JENIKA will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation.

Payment Method

We accept India issued debit and credit cards (Visa, MasterCard, American Express, RuPay), UPI and net banking. We do not accept cash on delivery.

Fraudulent Transactions

JENIKA constantly monitors the user's account in order to avoid fraudulent accounts and transactions. JENIKA reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent transaction, prior to initiation of legal actions, JENIKA reserves the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, JENIKA shall owe no liability for any refunds.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on JENIKA will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to JENIKA. Further the said information will not be utilized and shared by JENIKA with any of the third parties unless required for fraud verifications or by law, regulation or court order. JENIKA will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Indemnity

You agree to indemnify and hold JENIKA and its staff harmless from any claim or demand, including reasonable attorneys' fees, or arising out of or related to your breach of this TOS, or your violation of any law or the rights of a third party.

Electronic Communication

When you use the Site or send emails to JENIKA, you are communicating with JENIKA electronically. You consent to receive communications from JENIKA electronically. JENIKA will communicate with you by email, SMS or by posting notices on the website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Access to Password Protected Areas

Access to and use of password protected areas of JENIKA website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution.

Trademarks

The trademarks, logos and service marks ("Marks") displayed on the website are the property of JENIKA and other respective persons. Users are prohibited from using any Marks for any purpose without written permission are liable to prosecution.

Return Policy

  • a). A request for return can be raised through info@jenika.in within 48 hours of receipt of product by mentioning the reason for return.
  • b). Return of Products will be accepted only if they are returned in their original packaging. Jenika reserves the right to deny refund if the item does not meet its Return Policy guidelines.

Cancellation Policy

Cancellation by Jenika

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason at any point of time. Some situations that may result in your order being cancelled shall include limitations on quantities available, delivery limitations, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We will intimate you if all or any portion of your order is cancelled. In case of prepaid orders which is cancelled, the paid amount will be reversed back in your original payment mode.

Cancellation by User

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. Please note we do not accept the order cancellation request once your order has been packed. In case delivery is attempted, we request you to deny acceptance if you do not wish to keep the product, in case of prepaid your amount will be refunded to original payment mode after receiving the product at our order processing centre.

Refund Policy

Refunds will be made to the same form of payment originally used for the purchase within 15 working days after the product reaches back to our Order processing centre.Please note that refund payment times are governed by the issuing banks which are outside our control. So please consult your bank for the same.

Offer and Schemes/Voucher Redemption

Jenika reserves the right to change/modify/add/delete to the terms and conditions prevailing on the different promotional schemes (including but not limited to refer-a-friend and other types of vouchers) it brings to market from time to time. Jenika at its discretion can withdraw a particular scheme from the website/market. In case of any question please contact us through phone or email.